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A goal of any
organization is to maximize the value it captures by designing
business processes to optimally transform "raw" inputs into
customer-targeted solutions. To maximize the value delivered
to a business, processes are typically optimized around one
or more of the following:
- Customer Needs
– Processes designed to better meet new, existing
or changing customer needs
- Competitive Differentiation
– Processes designed to build competitive advantage
by providing a product or service in a way that competitors
can not readily replicate
- Business Economics
– Processes designed to lower costs through operational
efficiency enhancements
While most business processes are initially
optimized to one or more of these variables, many business
processes "de-tune" over time. Our experience has shown that
this de-tuning is the result of a combination of both internal
and external factors including: evolving customer needs, emergence
of new competitive threats, shift in industry structure and
market dynamics, company growth, and technological innovations,
among others.
Our Capabilities
Alliance Consulting Group has developed
a proven methodology that harnesses these internal and external
dynamics to effectively transform and optimize a business'
processes. The key elements of the methodology are outlined
below:
- Discover
– Actively identify and analyze internal and external
factors which may alter the efficiency and effectiveness
of existing processes and identify/assess opportunities
for improvement
- Develop –
Develop, detail and analyze strategies, organization structures
and business processes to capture the improvement opportunities
- Deploy –
Implement business processes, structures and strategies.
Establish and measure key strategic, financial and operational
metrics to assess the effectiveness of redesigned processes
Case Study
- As part of its strategy to capture
and dominate an emerging consumer segment, a major national
bank's consumer lending business redesigns its loan origination
and fulfillment processes
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